23rd May 2018


Merton CPD Online www.mertoncpd.co.uk/cpd is committed to protecting your personal information when you are using our services. We want our services to be safe and useful environments for our audience. This notice provides a summary of how we will use information held about you and individuals connected to your school.

We will collect personal information about you through Merton CPD Online www.mertoncpd.co.uk/cpd as well as from any personal information you provide to us by phone, SMS, email, in letters, other correspondence and in person.

Our site is managed by a number of data controllers within our Early Years team, Governor Services and the Merton School Improvement team. All data controllers have appropriately managed access to their own set of information.

Your Account

When you register as a user on our site you are providing us with personal information. As such you should not allow others to access your account, for example by sharing your login details with a colleague or by using a generic school admin address.

What information will Merton CPD Online collect about me?

We collect the following personal information about you:

  • First name
  • Last Name
  • Job Role
  • Local Authority / Borough
  • Organisation
  • Establishment / Department/ Team
  • Email Address
  • Telephone Number and where necessary a mobile phone contact
  • Dietary requirements
  • Username
  • Password

Some of this information will come directly from you and some may come from individuals connected to your school (such as the School Business Manager).

When someone visits the Merton CPD Online website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source.

By 'not' providing us with this information, either at the point of registration or through your School Business Manger or CPD Leader, we would not be able to communicate with you and manage your training. Course advertisements, course costs, details and possibly cancellation and rescheduling information could not be passed on to you

How will Merton CPD Online use the information it collects about me?

We'll only use information on you and individuals connected to your school where we have consent or we have another lawful reason for using it. These reasons include where we:

  • Need to pursue our legitimate interests
  • Need to process the information to carry out an agreement we have with you

The reasons we use your information and information relating to individuals connected to your school include:

  • Delivering our services
  • To provide you with the most user-friendly online navigation experience
  • Managing our relationship with you, including (unless you tell us otherwise) telling you about other courses and training we think may be relevant for you.

When will Merton CPD Online contact me?

Merton CPD Online may contact you:

  • In relation to any service, activity or online content you have signed up for, in order to ensure that Merton CPD Online can deliver the services, e.g. to verify an additional user on your school's account, or to help you reset your password;
  • In relation to any correspondence we receive from you or any comment or complaint you make about Merton CPD Online
  • In relation to any tailored services you are using
  • To update you on any material changes to Merton CPD Online policies and practices

Will Merton CPD Online share my personal information with anyone else?

We may share your information and information relating to individuals connected to your school with others where lawful to do so including where we or they:

  • Have a public or legal duty to do so
  • Need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
  • To provide you with services you've requested
  • Have asked you or the individuals connected to your school for your permission to share it, and you (or they) have agreed.

Will other Registered Users be able to see my data?

Headteachers and CPD Leaders at your school can view certain information relating to your school's information in the 'My CPD' section of the website. This section includes a list of all the other Registered Users at your school, including their first name, surname and role. This allows Registered Users to see which of their colleagues are also registered, and to authorise their CPD requests, in line with our General Terms and Conditions.

On occasion, or upon receiving a request, we will email the lead user and/or the individual (or body) who authorised or organised membership on behalf of your school, to inform them that a new Registered User has registered with us. This is intended to help ensure that people who register are eligible to use the service.

Your rights

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Website usage information is collected using cookies.

Website usage information is collected using cookies.
Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. For further information visit https://www.mertoncpd.co.uk/cpd/privacypolicy.asp

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result

Contact details

For any enquiries regarding the Merton School Improvement commissioned courses please contact CPD@merton.gov.uk
For Early Years training enquiries please contact providers@merton.gov.uk
For Governor Support enquiries please contact governor.support@merton.gov.uk

Thank you for visiting our website.

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